Acceptance of these terms
These Terms of Service ("Terms") govern your access to and use of Slotwise, the online appointment-booking platform operated by SKO TechLabs ("Slotwise," "we," "us," or "our"). By creating an account, accessing your booking page, or otherwise using Slotwise, you agree to be bound by these Terms. If you don't agree with them, please don't use the service.
If you're setting up Slotwise on behalf of a business, you're confirming that you have the authority to accept these Terms on that business's behalf.
Your account
To use Slotwise, you create an account with accurate information about yourself and your business. You're responsible for keeping your login details secure and for everything that happens under your account, including actions taken by any staff members you add. If you believe your account has been accessed without permission, please contact us straight away at hello@skotechlabs.com.
What Slotwise is
Slotwise is a booking platform that service businesses — salons, clinics, studios, consultants, and similar businesses — use to manage their own appointments, customers, and staff schedules. We provide the software and the public booking page; the business remains responsible for the services it offers, the appointments it accepts, and its relationship with its own customers. Slotwise is not a party to the appointment between a business and its customer — we simply provide the tool that makes booking it easier.
Subscription plans and payment
Slotwise is offered on Free, Starter, Growth, and Business plans, billed either monthly or yearly. Subscriptions can be paid by bKash, Nagad, bank transfer, or card.
New accounts start with a 14-day free trial of the Growth plan, at no charge. If you don't choose a paid plan before the trial ends, your account automatically continues on the Free plan, with the features and limits that plan includes, until you decide to upgrade.
A paid plan is activated once your payment has been successfully made and verified. If a payment can't be verified, we'll reach out to you before activating or renewing your plan.
Cancelling your subscription
You can cancel your subscription at any time from your account console. Cancelling stops future billing from your next renewal date onward; it doesn't retroactively refund the period you've already paid for. Our Refund Policy has the full detail on how billing periods and refunds work.
Acceptable use
You agree to use Slotwise only for lawful purposes. In particular, you won't use the booking, payment recording, or SMS/email features to:
- Send spam, harassment, or misleading messages to anyone;
- Collect payments for illegal goods or services, or engage in fraud;
- Attempt to disrupt, hack, or reverse-engineer the platform; or
- Impersonate another business or person.
We reserve the right to investigate suspected misuse and to suspend accounts that violate this section.
Customer data
Any customer data you collect through your bookings — names, phone numbers, emails, appointment history, and similar details — belongs to you, the business. Slotwise stores and processes that data on your behalf, solely to provide the booking service to you. The full detail on how we handle data is set out in our Privacy Policy.
SMS credits
SMS reminders and confirmations are sent using SMS credits, an allowance included with your plan, with extra packs available for purchase. Once an SMS credit has been used to send a message, it is non-refundable — see our Refund Policy for more detail.
Service availability
We work hard to keep Slotwise available and reliable, and we take reasonable steps to prevent downtime and to fix issues quickly when they happen. However, we don't guarantee that the service will be uninterrupted or error-free at all times — scheduled maintenance, technical issues, or factors outside our control can occasionally affect availability.
Intellectual property
Slotwise, including its software, design, and branding, is owned by SKO TechLabs and is protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of our software or brand to you. In turn, you and your business retain ownership of your own content — your business information, branding, and the customer data you collect through Slotwise.
Limitation of liability
Slotwise is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SKO TechLabs is not liable for indirect, incidental, or consequential damages arising from your use of the service, including lost bookings, lost revenue, or lost data, except where caused by our gross negligence or wilful misconduct. Our total liability for any claim relating to Slotwise is limited to the amount you paid us in the twelve months before the claim arose.
Suspension and termination
We may suspend or terminate your account if you breach these Terms, use Slotwise for prohibited purposes, or fail to pay for a subscription after being given reasonable notice. You may also close your own account at any time by contacting us.
Changes to these terms
We may update these Terms from time to time as Slotwise grows. When we do, we'll post the updated Terms on our website with a new effective date. Continuing to use Slotwise after changes take effect means you accept the updated Terms.
Governing law
These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or your use of Slotwise will be subject to the exclusive jurisdiction of the courts of Bangladesh.
Contact us
If you have questions about these Terms, contact SKO TechLabs:
- Email: hello@skotechlabs.com
- Phone: +880 1954-547101
- Address: Dhaka, Bangladesh
This is a general template and should be reviewed by a qualified lawyer before you rely on it.